Client Engagement Manager

Norcross, Georgia, United States · Sales AM2

Description

Who we are:

SovLabs enhances the native capabilities of a Cloud Management Platform through our innovative extensibility platform. We challenge ourselves to make complex cloud management solutions consumable and useable for everyone, not just the technical elite. We don’t make clouds, we make clouds work.

The SovLabs team works with Global, Fortune 500, Federal, and Large Enterprise customers across the world.

The company is headquartered in Atlanta, a tech hub of the South and named top three in Forbes “Tomorrow’s Tech Meccas” list in 2017.


We are seeking innovative thinkers who can find simpler ways to solve complex cloud management challenges.


Location: Norcross, GA


The Role:

Supports customer during and after on-boarding process. Responsible for ensuring that the customer maximizes the value of their SovLabs investment. Provides training and enablement to customer on use cases and scenarios. Manages the customer contract to validate compliance, upgrades, extensions, renewals, etc. Works closely with customer support to follow-up on open/closed tickets. Involves product management to provide feedback on feature requests, new modules, etc.


Required Skills & Experience:

Be the primary point of contact and build long-lasting relationships with our clients

Manage customer onboarding to make sure that customers are set up for maximum success

Consult regularly with clients to fully understand their needs and actively solve pain points

Respond quickly to customer-submitted questions and requests

Actively manage and update all account information in our systems

Manage the customer renewal process and identify upsell opportunities


Requirements


SovLabs is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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